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faqs...

If you order over £40 then standard delivery is free!

We like to keep things simple, so standard delivery is £3.50 for all orders under £40. 

We aim to process and send out orders within 48hrs so you will get your stuff in 3-5 working days.

The quickest way to order is through the website but if you prefer to pay over the phone, that’s fine too! Just give us a call with your card details ready and we will take payment and enter your order. 

You can pay by ApplePay, Paypal or Stripe. We accept most major credit and debit cards except American Express. 

We hope you’ll be really happy with your order, but if you’re not, we want to make it better. Just return any unused items in their original packaging within 14 days for a full refund, making sure you include your name, telephone number and order reference. 

If an item is faulty, please email us with your order reference and photos of the issue and we will arrange a replacement or refund as soon as possible. 

Many of our sweets are, and they have pretty icons on their product page! All of our sweets are free from palm oil and there is a full list of ingredients under the ‘more info’ tab.

We are really proud that most of our original products are designed and manufactured in the UK. Environmental impact is really important to us, so all products or components made in China are shipped in by sea and natural items like shells and fossils are ethically sourced.

We want to make sure your order arrives completely intact and looking wonder full. We pack everything very carefully in plastic-free packaging. Ultimate bags are sent flat-packed with all contents separated to avoid damage. This way, you get the fun of filling them!

We use reliable courier companies to ensure your order arrives in plenty of time for your party. If you haven’t received it within 5 working days (UK only), please contact us immediately and we will track it down straight away. .

We understand that sometimes circumstances change (especially in these strange times) so if you need to cancel your order please contact us. If your order has not yet been sent out we will process a full refund. If it is already on its way, you can refuse delivery and it will be returned to us. Once we receive it, we will arrange a refund, minus any postage costs. 

be different

If you want to break from the norm and really shake things up, check out our alternatives to party bags and set a new trend!

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